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Connecting the Dots... Customer & Employee Satisfaction
When an organization uses the same vendor for surveying both their employee and customer/patient population, it is possible to link the outcomes together to work towards better customer satisfaction scores.
By running correlation studies between the two sets of survey data, we can learn the following:
SAMPLE: Relationship between positive department staff meetings and overall customer satisfaction
SAMPLE: Relationship between employee teamwork and overall customer satisfaction
Let The Jackson Group help you “connect the dots” and develop a better understanding of the impact your customer groups have on one another.
When an organization uses the same vendor for surveying both their employee and customer/patient population, it is possible to link the outcomes together to work towards better customer satisfaction scores.
By running correlation studies between the two sets of survey data, we can learn the following:
- What aspects of employee satisfaction have the strongest relationship to customer satisfaction?
- In which areas of employee satisfaction could the organization focus on to eventually improve their customer satisfaction?
- What departments/groups within the organization are seen as “outliers”, where a generally satisfied workplace does not translate to higher customer satisfaction scores?
SAMPLE: Relationship between employee teamwork and overall customer satisfaction
Let The Jackson Group help you “connect the dots” and develop a better understanding of the impact your customer groups have on one another.