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Connecting the Dots... Patient & Employee Satisfaction
When an organization uses the same vendor for surveying both their employee and customer/patient population, it is possible to link the outcomes together to work towards better patient satisfaction scores.
By running correlation studies between the two sets of survey data, we can learn the following:
SAMPLE: Relationship between positive department staff meetings and overall patient satisfaction
These connections can be produced when an employee survey is conducted within the same quarter as the ongoing customer survey process, as long as specific scores can be generated by department/unit on both processes.
SAMPLE: Relationship between employee teamwork and overall patient satisfaction
Let The Jackson Group help you “connect the dots” and develop a better understanding of the impact your customer groups have on one another.
When an organization uses the same vendor for surveying both their employee and customer/patient population, it is possible to link the outcomes together to work towards better patient satisfaction scores.
By running correlation studies between the two sets of survey data, we can learn the following:
- What aspects of employee satisfaction have the strongest relationship to patient satisfaction?
- In which areas of employee satisfaction could the organization focus on to eventually improve their patient satisfaction?
- What departments/units within the organization are seen as “outliers”, where a generally satisfied workplace does not translate to higher patient satisfaction scores?
SAMPLE: Relationship between positive department staff meetings and overall patient satisfaction
These connections can be produced when an employee survey is conducted within the same quarter as the ongoing customer survey process, as long as specific scores can be generated by department/unit on both processes.
SAMPLE: Relationship between employee teamwork and overall patient satisfaction
Let The Jackson Group help you “connect the dots” and develop a better understanding of the impact your customer groups have on one another.