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Your organization tracks financial performance on a monthly, if not weekly basis. Bed utilization, discharge rates, clinical outcomes — all of these are monitored daily.
But what about monitoring the satisfaction levels of two very important customer groups? Are you able to view patient satisfaction on a monthly or weekly basis? Do you have access to employee satisfaction data more frequently than just once a year?
Since 1976, The Jackson Group has partnered with organizations helping them manage, serve, and communicate well. Now, with the introduction of MERCURY, clients can access close to real-time data on the satisfaction levels of their various customer groups through a standard Internet web browser.
The Jackson Group has taken its core “Mercury” technology of online access to survey data, which it developed several years ago, and enhanced its usability and performance. In fact, The Jackson Group now provides two different levels of interaction, de-pending on your organization’s needs and complexity: “Mercury2” and “Mercury Dashboards”.The latest offering, Mercury Dashboards, serves as a simple, graphical representation of critical survey data that can be viewed from any web browser with minimal interaction. The dashboards act as a reservoir of information collected from one or various survey data sources, and displays the information using graphs, charts, and tables.
Dashboards can be made available to various people within the organization to let them all have access to current survey results and trends. In fact, the dashboards can even be built to tie in other organization-specific metrics (financial, staffing, sales, etc.) to pro-vide users with a true “one-stop” source for company vital data.
Although The Jackson Group can provide stock, off-the-shelf dashboards for such areas as Employee Satisfaction, Customer Satisfaction, or even the H-CAHPS national survey initiative, custom dashboards can also be developed that reflect the style and needs of any organization. Logos, colors, and verbiage can all be modified to “brand” the dashboard as part of the organization’s communication system.
Mercury2, the next version of the online data access system, provides clients with up-to-the-minute access to their survey data - whether employee or customer satisfaction - and lets them create their own “tables” of information from their survey questions and demographics. Users can build simple or complex tables of survey data then export them to Microsoft Excel or Powerpoint for further analysis or presentation.
At The Jackson Group, providing easy-to-use reports and access to data is a top priority - but never replaces the personal interactions with Project Managers or Consultants to help facilitate the survey process. If you are already a client of The Jackson Group, please contact one of your representatives to learn more about the new Mercury system. If you are new to The Jackson Group, call us at 800-554-0373 or through the web at www.thejacksongroup.com for more information.
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Click any of the screen shots below to see larger images and more features of the Mercury online system.
