TJG Healthcare - What we do

“It's hard to solve a problem when you don't even know it exists.”

Fred Heiser
Chairman, Heiser-Egan, Inc.

Connecting the Dots

When an orgnaization uses the same vendor for surveying both their employee and customer/ patient population, it is possible to link the outcomes together to work towards better customer satisfaction scores. MORE

What We Do

At The Jackson Group, Inc., we like to think of ourselves as a "catalyst" for our clients... not only helping organizations understand how their employees and customers feel, but also how to help improve the service provided to each group. The cycle has to be complete for things to change.. and The Jackson Group is able to provide the necessary resources to create that change. TJG Catalyst Wheel

The services that we provide within our healthcare division fall into three areas: Surveys and Assessments, Consulting, and Multimedia Services (through our partner firm, Jackson Group Interactive). Every service we provide is designed to help you understand and respond to your environment, helping your organization get better at what they do. We work closely with your organization to develop customized services that provide useful, actionable results.

You can count on The Jackson Group to provide your organization with exceptional customer service and flexibility no matter which service your organization needs. Whether assisting with specific tasks, or developing the entire cycle, The Jackson Group is ready to serve as a catalyst for change.

For detailed information on each service that we offer, click on the links above in the top blue bar or click one of the links below.

Work Climate Surveys

Patient Satisfaction Surveys

Medical Staff Surveys

Exit Surveys

Patient Safety Culture Surveys

Market Perceptions Assessments

Focus Groups

» Download a print-ready PDF file about our "Catalyst" approach

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