Since 1976, The Jackson Group has partnered with organizations
helping them manage, serve, and communicate well. Now, with the
introduction of MERCURY, clients can access close to real-time data on
the satisfaction levels of their various customer groups through a
standard Internet web browser.
The Jackson Group has taken its core “Mercury” technology of
online access to survey data, which it developed several years ago, and
enhanced its usability and performance. In fact, The Jackson Group now
provides two different levels of interaction, de-pending on your
organization’s needs and complexity: “Mercury2” and “Mercury Dashboards”.
The latest offering, Mercury Dashboards,
serves as a simple, graphical representation of critical survey data
that can be viewed from any web browser with minimal interaction. The
dashboards act as a reservoir of information collected from one or
various survey data sources, and displays the information using graphs,
charts, and tables.
Dashboards can be made available to various
people within the organization to let them all have access to current
survey results and trends. In fact, the dashboards can even be built
to tie in other organization-specific metrics (financial, staffing,
sales, etc.) to pro-vide users with a true “one-stop” source for
company vital data.
Although The Jackson Group can provide
stock, off-the-shelf dashboards for such areas as Employee
Satisfaction and Customer Satisfaction, custom dashboards can also be developed that reflect
the style and needs of any organization. Logos, colors, and verbiage
can all be modified to “brand” the dashboard as part of the
organization’s communication system.
Mercury2,
the next version of the online data access system, provides clients
with up-to-the-minute access to their survey data - whether employee or
customer satisfaction - and lets them create their own “tables” of
information from their survey questions and demographics. Users can
build simple or complex tables of survey data then export them to
Microsoft Excel or Powerpoint for further analysis or presentation.
At
The Jackson Group, providing easy-to-use reports and access to data is
a top priority - but never replaces the personal interactions with
Project Managers or Consultants to help facilitate the survey process.
If you are already a client of The Jackson Group, please contact one of
your representatives to learn more about the new Mercury system. If
you are new to The Jackson Group, call us at 800-554-0373 or through
the web at www.thejacksongroup.com for more information.