It is our privilege to have been selected by the Association for Home and Hospice Care of North Carolina and the South Carolina Home Care Association as their endorsed vendor for the new CMS CAHPS survey initiative for home health.
Through our vendor support at AHHC conferences over the past several years, we have developed an appreciation for the fine heritage and admirable values of this association and the hard work and support that it delivers to its membership.
While HH-CAHPS is still a voluntary survey at this time, it is proposed to become mandatory sometime in 2010 (final rule to be issued in November 2009) with public reporting currently scheduled for release early 2011. There are several reasons to consider starting the survey at your own agency in the coming months:
- Starting in the coming months will ensure that your organization gets a head start on the process and works out any complications before the survey becomes mandatory.
- As consumers start to use the public web site to compare agencies in 2011, you want to make sure your agency is not shown as "missing" or "unavailable data" because you opted not to take part in the survey. We have seen this happen with hospitals on the H-CAHPS process and it causes questions in the public's eyes as to why that organization did not provide any patient satisfaction data while others in the area did.
- The more AHHC members that enroll before January 1, 2010, the higher the discount rate will be to all AHHC members in 2010.
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The Jackson Group stands ready to work with AHHC members in delivering a turn-key solution to their home health CAHPS survey requirements. The Jackson Group brings a depth of services and experience including:
· Thirty three years of experience delivering consulting and surveying work to the healthcare industry
· Experience specifically with CAHPS surveys having been part of the hospital CAHPS process since it's conception
· The only CMS approved vendor located in North Carolina and one of only a few in the Southeast
· A full continuum of services beyond CAHPS for any agency who chooses to pursue other surveying and/or consulting support
CAHPS survey for your agency, just contact:
Libby Frei
The Jackson Group
800-554-0373
lfrei@thejacksongroup.com