First, the obvious question: What is a “podcast”?
Imagine radio programs produced on a regular basis that can be downloaded to your computer and listened to through your PC or portable media player. You can listen to individual episodes, or subscribe to a particular program to automatically receive new episodes when they are available.
Where does The Jackson Group fit in? Through “The Catalyst Connection”, a monthly podcast featuring discussions on a wide range of topics affecting today’s healthcare leader. In continuing our mission of helping organizations manage well, serve well, and communicate well, The Jackson Group is producing these monthly programs to help the healthcare manager/leader address issues they may face on a daily basis.
This program is a roundtable discussion between several consultants and individuals with a wealth of healthcare management experience focusing on one particular topic per episode. And just like any other podcast, you can subscribe to the program to automatically receive new installments on your computer each month.
There are two ways to listen to “The Catalyst Connection”:
1) Subscription through iTunes, Yahoo, or Google. If you have iTunes software installed on your computer, you can click the iTunes button below to visit our podcast’s page through the iTunes Music Store. On that page, you can either download individual episodes or “subscribe” to the podcast to receive new episodes each month automatically. Don’t have iTunes? Visit this site to download a free copy of the world’s most popular music/audio player.
- Click to automatically subscribe through iTunes
You can also listen to episodes through Yahoo or by adding the podcast to your Google Start Page.
- Click to subscribe through Yahoo
- Click to add to your Google Start Page2) Individual downloads. To the right, you will find a list of available episodes with descriptions on the topics covered. Choose an episode to download and save it on your computer. From there, you can open the file with any audio/video program such as QuickTime or Windows Media Player.
We hope you enjoy The Catalyst Connection, and if you have any thoughts, questions or suggestions for future topics please let us know at info@thejacksongroup.com. Happy listening!
Google Start Page:
Subscribe through
-> Episode 26: Making it Through the Tough Days
June 11, 2008
Someone has dropped the ball, and you are scrambling to pick it up. Your e-mail inbox is so full you think everyone you work with has sent you at least ten. Even though you worked until 2 AM last night, you're still only a third of the way down your "To Do List"...from two days ago! These all sound like tough days. We've all had them...but how can we handle them better? Tony Jackson discusses some of his best practices with fellow panelists Rob Brinkerhoff and Alan Jackson.
-> Episode 25: Preserving the Work and Home Life Balance
May 13, 2008
Your job as a manager or leader is important and demanding, but so is your family or personal
interests. How can you achieve that ideal balance between the two without
sacrificing the important things? Newcomer Rob Brinkerhoff sits in with Catalyst
Connection regulars Tony Jackson, Alan Jackson and Connie Poteat to discuss this
challenging topic.
-> Episode 24: Finding Direction in New Employee Orientation
February 12, 2008
Do you remember your first few days on the job as a new employee? Did you wonder
if you were making the right decision accepting this company for employment?
Many times organizations mistakenly rush their employees through the orientation
process and the results leave the new hires frustrated. In this episode, Catalyst
Connection regulars Alan Jackson, Tony Jackson and Connie Poteat discuss this
potential pitfall and ways organizations can work to avoid it.
-> Episode 23: Safe and Satisfied
January 21, 2008
What are the benefits of having a satisfied workforce? Lower turnover? Happier
customers? Well, yes, but how about a safer work environment for employees and
customers alike? Catalyst regulars Connie Poteat, Eric Johnston, and Alan
Jackson discuss surveys and research on
this subject.
-> Episode 22: Connecting the Dots
January 4, 2008
What
is the connection between how satisfied your employees are and how
satisfied your patients or customers are with their experience? How do
the perceptions of each group affect one another? Catalyst Connection
regulars Alan Jackson, Wade Wolgemuth and Tony Jackson delve into this
topic in this episode.
-> Episode 21: What is HCAHPS? Part Two
December 14, 2007
Ed Gagnon of Customer Service Solutions (featured on previous
Catalyst Connection episodes as a guest panelist) speaks to the impact of HCAHPS
in this second part of a seminar given recently at the CHPRMS conference held in
Asheville, NC.
-> ARCHIVED EPISODES